Joanne Murphy began her career in the early 1990s in London, working in television before transitioning into finance. She spent a decade at General Electric, becoming qualified in training and Six Sigma, and a further 10 years at RBS (now known as NatWest) in various roles.
Joining the Chartered Banker Institute post-financial crisis, Joanne developed and led the implementation of the CB:PSB Foundation Standard, helping over 340,000 individuals globally achieve a common standard of knowledge and behaviours. She also collaborated with Nottingham University to create a professionalism index for banking resilience and with YouGov to produce detailed research on perceptions of UK banking.
In 2014, Joanne became the Institute’s first Operations Director and the first female member of the Leadership team. She introduced the Core Values—Collaboration, Integrity, Innovation, and Excellence—and established the Member One Forum, leading to ISO (International Organisation for Standardisation) recognition for the Institute. Joanne also heads their global membership forum, aligning member views with the Institute’s strategy.
After earning her MBA in Banking and Finance in 2016, Joanne pursued studies in Artificial Intelligence impact on Business Strategy with MIT Sloan School of Management. Her leadership and inclusive personality were pivotal during her tenure as COO and as Deputy CEO, especially during the global pandemic in 2020.
Joanne recently won the Accomplished Leader, Women in Leadership Award at the CCA Global Excellence Awards. This prestigious honour recognises her exceptional leadership skills, visionary impact on business and people, and unwavering dedication during her tenure as COO.
Joanne was appointed as Interim CEO of the Institute in May 2024.
Paul Denton has over 35 years 'experience in financial services. He has held a number of senior roles at RBS, NatWest and Co-operative Bank and has been the Chief Executive of Scottish Building Society since 2019.
He joined the Institute as a member in 1988 completing the professional qualifications of the time (Associate / Members).
Paul is proud to have been a Chartered Banker since its launch in 2000, a Fellow since 2004 and a Trustee since 2021.
He also has an MBA from Edinburgh Business School and a BA (Hons) from Abertay University.
Paul is a member of the FCA Small Business Practitioner Panel, a member of UK Finance Mortgage Board and a Pension Trustee for the Building Societies Association.