CB:PSB Code of Professional Conduct

  • 25 January 2016
  • CB:PSB

The Chartered Banker Code of Professional Conduct (the Code) sets out the ethical and professional values, attitudes and behaviour expected of all professional bankers. All CB:PSB firms subscribe to the Code, and are expected to align and enhance their own codes of business and personal conduct, and similar, with the Code.

The Code was initially published in October 2011. The Code was revised in January 2016 to be consistent with the terminology in the FCA / PRA Individual Conduct Rules (common wording shown in bold below) and exceeds regulatory requirements by setting out how individuals should follow best practice and demonstrate their personal commitment to professionalism in banking, by:

1. Treating all customers, colleagues and counterparties with respect and acting with integrity;

2. Developing and maintaining their professional knowledge and acting with due skill, care and diligence; considering the risks and implications of their actions and advice, and holding themselves accountable for them and their impact;

3. Being open and cooperative with the regulators; complying with all current regulatory and legal requirements;

4. Paying due regard to the interests of customers and treating them fairly;

5. Observing and demonstrating proper standards of market conduct at all times;

6. Acting in an honest and trustworthy manner, being alert to and managing potential conflicts of interest; and

7. Treating information with appropriate confidentiality and sensitivity.

The Code and Professional Standards

To be able to properly recognise and apply the values, attitudes and behaviour set out in the Code in their daily professional activities, individuals must have gained the requisite levels of competence relevant to their role.

The Code, therefore, underpins professional standards which set out the CB:PSB’s detailed expectations of all individuals in relation to the Professional Conduct and Professional Expertise required to apply the Code’s high-level principles.

The Individual Conduct Rules can be viewed on the FCA’s website here or the PRA’s website here.

  • CB:PSB Code of Professional Conduct1.3 MB

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