Our Chartered Banker Professionalism Index, in conjunction with Nottingham University Business School, shows that professionally qualified bankers have an extremely high level of professional pride in their work, compared to their non-qualified counterparts.

The Chartered Banker Professionalism Index, devised by Nottingham University Business School and the Chartered Banker Institute, suggests those bankers, who have made a strong commitment to professionalism, profoundly believe in the value of what they do. But they also appreciate that consumers have a less positive view of their efforts, according to a detailed survey of hundreds of banking employees. 

 

6 July 2017

Chartered Banker Institute Professionalism Index 2017

Professionalism and Ethics

11 September 2018

Chartered Banker Institute Professionalism Index 2018

Professionalism and Ethics

 

Professor James Devlin

University of Nottingham Business School

"Our findings tell us two very important things about where banking stands now and where it might go from here. The first is that bankers, who are members of a professional body, are remarkably resilient. Despite all the hostility the sector has attracted since the global financial crisis, they still believe in what they do. The second is that bankers are admirably realistic. They know the public’s perceptions don’t match their own and that the fight to repair banking’s image is far from won. What the sector has to do now is build on this resilience and realism to provide a genuine alternative to the banker-bashing narrative that has dominated for so long. After all, most bankers strive to act in a professional manner and with their customers’ interests at heart."

Simon Thompson

Chief Executive | Chartered Banker Institute

"With the long shadow cast by the Global Financial Crisis and the exposure of a wide range of conduct issues, it has seemed at times that there has been little for banks and bankers to be proud of. What the Chartered Banker Professionalism Index has now revealed is that there is one significant group of bankers who are very proud of what they do, and of their contribution to the economic life of their customers, clients and communities. They are the 30,000 members of the Chartered Banker Institute, who have demonstrated their personal commitment to gaining and maintaining high standards of customer-focused, ethical professionalism. We now need to redouble our efforts to rebuild a banking profession the public can trust; a banking profession we can justifiably be proud of, by encouraging and supporting many more individuals in banking to become professionally qualified Chartered Bankers. "