Giles leads the Institute’s thought-leadership on ethical banking, particularly around the area of digital ethics. He has around 20 years' experience in the arena of professional education and professional standards. He has led a very wide range of education and professionalism projects to significantly diversify the work of the Chartered Banker Institute, developing major strategic programmes to diverse areas of the banking industry around the globe. In particular, he has specialised in developing a wide range of bespoke professionalisation programmes for banks, coupled with highly innovative accreditation services. These projects have reached many tens of thousands of banking professionals.
Giles holds a doctorate in AI and Professional Ethics, a degree in law, a Masters in education, and a Masters in applied professional ethics.
Tanya leads the development of the Institute’s portfolio of qualifications, education, and training, ensuring they are supporting the needs of professional bankers globally. Her remit includes delivery of the Institute’s strategic vision with continued growth and utilization of the Institute’s Principles for Responsible Banking (PRB) Academy.
In joining the Institute, Tanya brings over 25 years of banking experience from NatWest and RBS, with skills and capabilities across Learning and Development, Professional Qualifications, Digital enablement, Leadership and most recently CX and EX. She is a certified SAFe 5 Agilist and Executive Coach.