Giles leads the Institute’s thought-leadership on ethical banking, particularly around the area of digital ethics. He has around 20 years' experience in the arena of professional education and professional standards. He has led a very wide range of education and professionalism projects to significantly diversify the work of the Chartered Banker Institute, developing major strategic programmes to diverse areas of the banking industry around the globe. In particular, he has specialised in developing a wide range of bespoke professionalisation programmes for banks, coupled with highly innovative accreditation services. These projects have reached many tens of thousands of banking professionals.
Giles holds a doctorate in AI and Professional Ethics, a degree in law, a Masters in education, and a Masters in applied professional ethics.
Tanya Retter is the Chief Executive of the Chartered Banker Institute. Joining the Institute in 2023, Tanya has played a pivotal role in shaping and delivering the Institute’s current strategic vision. Tanya now leads the Institute’s efforts to raise professional standards across the banking sector, ensuring that education, ethics, and lifelong learning remain at the heart of a responsible and future-ready profession.
With over two decades of experience in financial services, Tanya brings deep expertise in leadership development, digital transformation, and customer and employee experience – skills developed during her time in senior roles at NatWest and RBS. She is instrumental in driving the Institute’s global education strategy, overseeing the design and delivery of qualifications and professional development programmes that support the evolving needs of banks, regulators, and individuals.
Tanya represents the Institute on the Chartered Body Alliance, which she represents on the Financial Services Skills Commission (FSSC), where she is contributing to the national policy discussions on skills. Tanya also chairs sector roundtables, championing innovation and inclusion in banking and is a prominent voice in the sector through her podcasts, seminars, and keynote speaking engagements.
A certified SAFe 5 Agilist and Executive Coach, Tanya is committed to embedding agile thinking and ethical leadership across the profession.