With the outbreak of the coronavirus, our members were faced with many new challenges. To help our members we created Lockdown Learning; sharing resources, webcasts and thought leadership tools to support and enhance the knowledge and skills needed to navigate the current climate.
We hope the resources below will help members personally and professionally.
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Supporting Customers in Crisis
As we start to re-build from the damage caused by Covid-19, the banking professional will be relied upon to support the economic life and prosperity of customers and communities. We have developed two new, comprehensive e-learning modules on Customers in Crisis and Vulnerable Customers for our members.
These modules will helps banking professionals interact with, and support, their customers through the aftermath of Covid-19.
Access the modules below
Supporting Customers in Crisis
90 minutes to complete
Vulnerable Customers E-Learning
A new, comprehensive e-learning module on vulnerable customers and how to support them.
More resources on vulnerable customers
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Online learning
Online learning gives learners choice and flexibility with their studies. The resources shared look at how you can refresh your knowledge and gain new skills through digital pathways, use digital resources effectively and be a digital leader.
online learning resources
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Leading Through Change and Challenge
The pandemic created many new challenges for leaders and managers. The resources below look at how to lead a team in a crisis, how to build resilience in your team and how to cope with change.
Leading through change and challenge
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Building Resilience
Throughout this year, we have all had to adapt to challenging circumstances. Taking steps to build your resilience will help you to face these challenges and the resources below provide tools to do so.
Building Your Resilience
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Maintaining Your Wellbeing
Looking after your wellbeing during this time is of the utmost importance. These resources focus on how to maintain your wellbeing looking after a team and mental health.
Maintaining Your Wellbeing
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Upcoming Webcasts
Take a look at our upcoming webcasts for more support and guidance with current issues.