Chartered Banker Response to FCA CP21_13- A Consumer Duty.pdf
- Shona Matthews
- 2 August 2021
- Customer Experience | Financial Conduct Authority | Thought Leadership Insights | Senior Managers Regime | Professionalism and Ethics | Regulation & Compliance | Retail Banking | Leadership & Strategy | Marketing & Communication | Consultation Response
In Summer 2021, the Financial Conduct Authority set out proposals for a new Consumer Duty. Whilst supportive of all initiatives to improve consumer outcomes, we have highlighted some challenges inherent to the package of measures proposed in meeting these ambitions.
Chartered Banker Response to FCA CP21_13- A Consumer Duty.pdfDownload