Chartered Banker Response to FCA CP21_13- A Consumer Duty.pdf

• Shona Matthews
• 2 August 2021
• Customer Experience | Financial Conduct Authority | Thought Leadership Insights | Senior Managers Regime | Professionalism and Ethics | Regulation & Compliance | Retail Banking | Leadership & Strategy | Marketing & Communication | Consultation Response

In Summer 2021, the Financial Conduct Authority set out proposals for a new Consumer Duty. Whilst supportive of all initiatives to improve consumer outcomes, we have highlighted some challenges inherent to the package of measures proposed in meeting these ambitions.   

• Chartered Banker Response to FCA CP21_13- A Consumer Duty.pdf330 KB

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