Chartered Banker Institute Annual Banking Conference 2020 - Technology v the People Debate
In the first webinar of the series, our expert panel will be debating 'Technology v the People'.
Bill McCall, President of the Chartered Banker Institute provides a keynote speech to kick off the conference.
They consider the following topics:
-The pace of technological change in banking has accelerated faster than ever before and so has the way learning is delivered but is that technological change of pace permanent?
-Covid-19 is a short-term factor on trends in learning and skills but will have it a longer-term influence in 5 to 10 years’ time?
-The economic impact of Covid-19 has had serious effects on small businesses, as well as individuals and so what will be the nature of building good customer relationships in this post-Covid digital world?
-Why do FinTech’s believe that individuals/small businesses prefer to get loan/overdraft decisions from a machine rather than from a person? Is this to do with the nature of the client?
-Are FinTech’s decision-making algorithms fit for purpose in a post-Covid world?