Consumer Duty Essentials for Banking Professionals
This eLearning course provides a unique opportunity to enhance your knowledge, build your expertise, and gain industry recognition. Designed by the Chartered Banker Institute, this course equips you with the essential understanding of the FCA’s Consumer Duty while offering practical strategies to improve customer outcomes.
Why Choose This Course?
- Flexible Learning: Complete the course through an interactive online platform in just 3-4 hours.
- Actionable Insights: Gain practical tools and insights to foster customer-centric cultures within your organisation.
- Professional Recognition: Showcase your expertise with a digital certificate and badge verified by the Chartered Banker Institute.
What You'll Gain from This Course
- Understand the key components of the Consumer Duty and their objectives.
- Recognise the scope of the Duty and its relevance to your role.
- Identify actions your organisation can take to meet FCA expectations.
- Deliver better customer outcomes, building trust and satisfaction.
- Enhance your expertise with external certification from the Chartered Banker Institute.
Membership and Pricing
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Non-Members: £85 (includes 3 months complimentary membership, after which access is revoked unless full membership is purchased).
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Members: £72.25 (15% discount and eLearning should be completed within current membership period).
Take the first step toward becoming a recognised leader in customer outcomes and compliance.
Register your Interest today
If you have any additional queries, please contact [email protected].