Annual Banking Conference Day One

Paul Denton has over 35 years 'experience in financial services. He has held a number of senior roles at RBS, NatWest and Co-operative Bank and has been the Chief Executive of Scottish Building Society since 2019.

He joined the Institute as a member in 1988 completing the professional qualifications of the time (Associate / Members).

Paul is proud to have been a Chartered Banker since its launch in 2000, a Fellow since 2004 and a Trustee since 2021.

He also has an MBA from Edinburgh Business School and a BA (Hons) from Abertay University.

Paul is a member of the FCA Small Business Practitioner Panel, a member of UK Finance Mortgage Board and a Pension Trustee for the Building Societies Association.

An accomplished business leader in the financial sector with a wealth of experience in the professional development and financial sphere, Edward is responsible for the Asian Institute of Chartered Bankers’ (AICB) overall growth and sustainability. He also chairs the Future Skills Framework committee, which leads the development of the nation’s first future skills framework for the financial sector in Malaysia.

Prior to joining AICB in September 2021, Edward held various leadership positions in his 11 years of service at ACCA, including his previous role as Regional Portfolio Head — Maritime Southeast Asia following four years as Country Head of ACCA Malaysia, where he contributed significantly towards developing and driving growth-oriented strategies for ACCA across the region.

Edward received the Chief Executive’s Award from ACCA in 2017 and the Academic Excellence Scholarships from USA Groups in 2000. He holds an MBA in Operations Management Science from the University of North Texas and a BBA in Finance from Pittsburg State University. He is passionate about aviation and portrait photography and is an avid fan of the Civilization strategy game series.

Eric Leenders is a career banker with over forty years’ experience in retail banking, and is currently the Managing Director, Personal Finance, Prudential, Reporting and Taxation at UK Finance. He is also the non-executive vice-chair (and Risk Committee chair) of the Buckinghamshire Building Society, a non-executive director and chair of the HR and Remuneration Committee at Registry Trust Limited, and a vice president of the Institute of Customer Service.
 
He is professionally qualified as a chartered banker, holding an MSc in Banking Practice and Management and is a fellow of the London Institute of Banking and Finance and the Chartered Banker Institute. He is also a member of the Institute of Credit Management and the Worshipful Company of International Bankers and holds a post-graduate diploma in public relations.

Eric lives in Brighton with his wife and three children and is a keen (but slow!) runner and cyclist – and a lifelong supporter of Brighton and Hove Albion.

Tanya leads the development of the Institute’s portfolio of qualifications, education, and training, ensuring they are supporting the needs of professional bankers globally. Her remit includes delivery of the Institute’s strategic vision with continued growth and utilization of the Institute’s Principles for Responsible Banking (PRB) Academy.

In joining the Institute, Tanya brings over 25 years of banking experience from NatWest and RBS, with skills and capabilities across Learning and Development, Professional Qualifications, Digital enablement, Leadership and most recently CX and EX. She is a certified SAFe 5 Agilist and Executive Coach.

Carole is a highly experienced CX and Business Leader with an impressive career spanning over 35 years at Barclays, Nationwide Building Society, Salesforce & Medallia. An esteemed international keynote speaker, Carole has established herself as an expert in digital innovation. She is currently Managing Director for Barclays Local South playing a pivotal role in creating the strategy to deliver exceptional experiences using technology to inform our decisions and create market leading customer and colleague outcomes.

Carole has led teams across face to face banking, back office operations and customer experience centres of excellence and is well-versed in harnessing the potential of digital experiences within the ever-evolving omni-channel landscape. Her extensive industry & recent technology experience and passion for innovation make her a trusted advisor to organisations seeking to elevate their customer and employee interactions in the digital era.

Jason has over 35 years of financial services experience and has been working with HSBC for the last 7 years. Jason has had a broad experience during this time, working in different geographies and a variety of areas including frontline and head office roles, network management, regulated sales and project management before specialising in learning and development since 2007. He has over 25 years’ experience in people management and leadership, is CIPD qualified, a practitioner in MBTI, Insights Discovery and Korn Ferry psychometric assessments and is an Executive Coach.

Jason sits on the advisory board of the Financial Services Skills Commission and in his current role, Jason leads the People Capability function, holding responsibility for learning, talent development, leadership and early career talent for HSBC UK. He works with the banks senior leaders and executives to define, attract and build the skills for today and tomorrow.